You don't need the old password.
Step 1 — Go to the reset page
Visit /client/reset (or press "Forgot password?" on the sign-in page).
Step 2 — Get a code
Type your email and press "Send me a code". We email you a 6-digit code. It works for 10 minutes.
Step 3 — Set a new password
Type the code and your new password (at least 8 characters, twice), then press "Set new password". You're signed in, and any other device that was signed in is signed out.
What if the code doesn't arrive? Check your spam/junk folder first. Still nothing after 5 minutes? Ask for a new code. If that fails too, contact us and we'll get you in another way.
What if I don't have that email any more? Contact us with your business name and the email you want to use now. We'll switch it after we confirm you're the owner.