No long forms, no "please call this number".
Step 1 — Sign in to your portal
Go to /client/login.
Step 2 — Open "Billing"
Press "Manage in Stripe". That opens your billing page, run by Stripe.
Step 3 — Cancel the plan
Cancel it there. That's it.
Rather we did it? Send a request from "Requests" saying "Please cancel my plan" and we'll do it and confirm.
What happens next?
- Future charges stop. The current month isn't pro-rated.
- Hosting and the monthly care end.
- Your domain (yourbusiness.com) is yours no matter what. You bought it, you own it.
- Ask, and we'll give you a copy of your website to host somewhere else, or move it to your own hosting account.
Changed your mind? Just tell us. We can switch it back on.
We won't ask why or try to talk you out of it.